Refund Policy
At DotMirror, we’re committed to delivering real results and real value. We take every project seriously and put in the work to ensure you get what you’ve paid for — and more. However, we understand that situations change, and we want to be fair.
Eligibility for Refunds
Due to the nature of digital services (SEO, web development, strategy planning, ads setup, and automation), refunds are granted under the following conditions:
If work has not yet started on your project within 3 business days of payment.
If you cancel a recurring service within the first 7 days of your subscription renewal.
If we are unable to deliver the agreed-upon service due to internal constraints or project misalignment.
Non-Refundable Cases
If any work has already been started or partially delivered.
If you change your mind after the project is underway.
If delays occur due to lack of client response, access, or communication.
For completed strategy sessions, audits, or consultation calls.
For digital products (like downloadable resources, templates, or toolkits).
Need Help?
If you believe you’re eligible for a refund or have concerns about your project, please contact our support team first — we’re here to help and find a solution.
📧 [email protected]
📞 +971 056 867 1484
